Privacy Policy
PRIVACY POLICY
Last Updated: July 22, 2026
The Granddaughter Network LLC (“TGN,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit an inquiry, request information, seek referral or coordination services, apply to join our caregiver network, or otherwise interact with us online or offline.
This Policy applies to our website, forms, emails, text messages, phone calls, social media interactions, and other services or communications that link or refer to this Policy (collectively, the “Services”).
1. IMPORTANT SCOPE NOTICE
TGN operates a non-medical caregiver referral and coordination network. We are not a home care agency, staffing agency, payroll provider, or medical provider. This Policy is a general website and business privacy policy.
It is not a HIPAA Notice of Privacy Practices. Although you may choose to provide information relating to your own needs or the needs of a loved one, TGN does not provide medical care or clinical services through the website. If TGN later enters into a separate arrangement that requires a different or supplemental privacy notice, that separate notice will govern for that specific interaction.
If you provide information about another person, including a loved one or care recipient, you represent that you have authority to do so and, where required, have obtained any necessary consent.
2. THE TYPES OF PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information, depending on how you interact with us:
a) Contact and Identifying Information. This may include your name, email address, phone number, mailing address, city, town, ZIP code, or general service location, and account or communication preferences.
b) Family, Care, and Referral Information. This may include the type of non-medical support being sought, general information about routines, preferences, schedules, or household needs, information a family voluntarily provides about a loved one or care recipient, referral preferences, caregiver preferences, service priorities, information about whether transportation, mobility support, companionship, respite support, or other non-medical services are being requested.
c) Caregiver Applicant and Network Information. If you apply to join our caregiver network or otherwise seek referral opportunities through TGN, we may collect: contact information, service areas and availability, professional experience and work history, business information, certifications, credentials, or licenses you choose to provide, references or reference contact information, transportation-related information, if you state that you offer transportation, information needed for screening for referral eligibility, such as background-check authorizations, CORI-related information where permitted by law, and other verification information.
d) Payment and Commercial Information. This may include records of services or referrals requested, billing or transaction information related to TGN’s own fees, if any, records of customer inquiries, payments to TGN, and service history with TGN. TGN does not intend to collect caregiver wages or payroll records through the website. If a family pays a caregiver directly, that payment arrangement is generally separate from TGN’s website and referral communications.
e) Communications and Inquiry Information. This may include information you include in emails, website forms, messages, or phone calls, notes regarding your inquiry or referral request, records of communications with you, and where permitted by law, recordings or logs of calls, messages, or other communications for quality, training, safety, documentation, or compliance purposes.
f) Device, Usage, and Website Information. When you use our website, we and our service providers may automatically collect information such as: IP address, device type and identifiers, browser type and settings, operating system, approximate location derived from IP address, pages visited and links clicked, date and time of visits, referring and exit pages, interactions with website features, forms, and content.
g) Sensitive Information. We ask that you provide only the information reasonably necessary for your inquiry or application. If you voluntarily submit information relating to health conditions, disabilities, household circumstances, or other potentially sensitive matters, we will handle that information in accordance with this Policy and applicable law.
3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information:
a) Directly from You. For example, when you: submit a website inquiry or contact form, call, email, or text us request referral or coordination information, inquire about TGN’s own services, apply to join our caregiver network, or provide forms, references, credentials, or authorizations.
b) From Other People Acting on Your Behalf. For example, a family member, adult child, spouse, friend, professional advisor, or representative may provide information to us about a person who may need support.
c) From Service Providers and Third Parties. We may receive personal information from: website hosting and technology vendors, analytics providers, communications platforms, scheduling or form-management tools, payment processors, background-check or screening vendors, where authorized, references or credential-verification sources, where authorized.
d) Through Cookies and Similar Technologies. We and our service providers may use cookies, pixels, web beacons, analytics tools, and similar technologies to operate the website, understand usage, improve performance, and support security and marketing functions.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
a) respond to inquiries and communicate with you;
b) explain how our referral and coordination services work;
c) review, organize, and document referral requests;
d) help identify possible caregiver referrals or other community-based support resources;
e) facilitate introductions and referral communications;
f) evaluate caregiver applicants and participants for referral-network eligibility;
g) conduct screening, background-check coordination, reference verification, credential review, and related eligibility processes where authorized;
h) provide customer support and administrative support;
i) send confirmations, updates, notices, reminders, or service-related communications;
j) process payments owed to TGN for TGN’s own fees, if any;
k) improve our website, communications, and operations;
l) perform analytics, research, quality assurance, and service development;
m) protect the safety, security, rights, property, and legal interests of TGN, our users, and others;
n) detect, investigate, and prevent fraud, misuse, or unauthorized activity;
o) comply with legal, regulatory, insurance, tax, contractual, and recordkeeping obligations; and
p) carry out any other purpose disclosed at the time information is collected or with your consent.
We may also use personal information to send newsletters, updates, or marketing communications, where permitted by law. You may opt out of marketing emails by using the unsubscribe link or contacting us.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information in the following circumstances:
a) With Independent Caregivers or Service Providers, at Your Direction or as Needed for a Referral. If you request referral or coordination assistance, we may share relevant information with an independent caregiver, prospective independent caregiver, or community-based service provider to help facilitate a possible referral or introduction. We share information on a need-to-know basis and generally only for the purpose of evaluating or facilitating the requested referral or service.
b) With Service Providers. We may share information with vendors and service providers that assist us with website hosting, analytics, communications, payment processing, customer relationship management, scheduling, document management, screening, background-check coordination, or other business operations.
c) With Advisors and Professional Support Providers. We may share information with attorneys, accountants, insurers, auditors, consultants, and similar professional advisors as reasonably necessary for business, compliance, or legal purposes.
d) For Legal, Safety, and Protection Purposes. We may disclose information if we believe in good faith that disclosure is necessary to:
i. comply with law, regulation, subpoena, court order, or legal process;
ii. respond to lawful governmental requests;
iii. protect the rights, safety, and property of TGN, our clients, our caregivers, website users, or others;
iv. investigate fraud, abuse, threats, exploitation, or unlawful conduct; or
v. establish, exercise, or defend legal claims.
e) Business Transfers. We may disclose information in connection with a merger, acquisition, financing, due diligence process, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.
f) With Your Consent or at Your Direction. We may disclose information where you request, authorize, or direct us to do so.
6. NO SALE OF PERSONAL INFORMATION FOR MONEY
We do not sell personal information for monetary consideration. However, some website analytics, advertising, or similar tools may be treated as “sharing” or a similar concept under certain privacy laws. If and when required by applicable law, we will provide any notices or choices required for those activities.
7. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
a) make the website function properly;
b) remember preferences;
c) understand website traffic and usage;
d) improve website performance and user experience;
e) support security and fraud prevention; and
f) support marketing or outreach activities, where applicable.
You may be able to manage cookies through your browser settings. If you disable cookies, some website functions may not work properly. We may use third-party analytics tools, such as website traffic and usage tools, that collect information according to their own privacy practices.
8. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary to:
i. provide and manage our Services;
ii. facilitate referrals and maintain records of those referrals;
iii. evaluate caregiver participation in our referral network;
iv. maintain business and financial records;
v. comply with legal, tax, insurance, contractual, and regulatory obligations;
vi. resolve disputes;
vii. enforce our agreements; and
viii. protect our legal interests.
Retention periods vary depending on the type of information, the nature of the relationship, and applicable legal requirements.
9. HOW WE PROTECT PERSONAL INFORMATION
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
10. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, tools, scheduling services, maps, payment providers, social media platforms, or other online services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.
11. INTERNATIONAL VISITORS
Our Services are operated from the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where privacy protections may differ from those in your home jurisdiction.
12. CHILDREN’S PRIVACY
Our Services are intended for adults. We do not knowingly collect personal information directly from children through the website. If you believe a child has provided personal information to us directly through the website, please contact us so we can review and delete the information as appropriate.
This does not prevent an adult from contacting us about support for a minor or dependent person where appropriate.
13. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and subject to applicable law, you may have the right to request that we:
a) confirm whether we process your personal information;
b) provide access to certain personal information;
c) correct inaccurate personal information;
d) delete certain personal information;
e) provide a portable copy of certain personal information;
f) limit or object to certain processing in some circumstances;
g) withdraw consent where processing is based on consent; and
h) opt out of marketing emails.
We may need to verify your identity before responding to a request. We may also deny or limit a request where permitted by law. If your state or local law provides an appeal right when a privacy request is denied, you may contact us to request further review.
14. STATE LAW DISCLOSURES
Certain U.S. state privacy laws may provide additional rights or require additional disclosures regarding categories of information collected, purposes of use, categories of recipients, retention, sale or sharing, and sensitive personal information. Where such laws apply, this Policy is intended to be read consistently with those requirements. If TGN later determines that a separate state-specific notice is advisable, TGN may publish a supplemental privacy notice that applies to residents of a particular state.
15. CHANGES TO THIS POLICY
We may update this Policy from time to time. When we do, we will post the revised version on the website and update the “Last Updated” date above. Changes become effective when posted unless otherwise stated.
Your continued use of the Services after an updated Policy is posted means that you acknowledge the revised Policy.
16. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, or if you wish to submit a privacy request, please contact us at:
The Granddaughter Network LLC
Email: admin@thegranddaughternetwork.com
Phone: (617) 922-4143