faqs

Call (617) 922-4143 today or contact us through our Contacts page. Let us know whether you’re seeking support for a loved one or interested in joining the caregiver network, and share a few details about what you are looking for. Our coordination team will follow up, usually within 1–2 business days, to explain next steps and how our referral and coordination process works.

We provide caregiver referral and coordination support for families in Massachusetts, with a focus on Norfolk County and nearby communities. If you are unsure whether we serve your area, please reach out and we will be glad to discuss available referral options.

Families remain in control of whether to engage a caregiver and what arrangements they make directly with that caregiver. The Granddaughter Network helps make the process easier by providing referral support, including initial screening such as reference checks and CORI review.

Yes. Before a referral is made, clients are asked to sign a customer engagement agreement describing The Granddaughter Network’s referral and coordination services and related terms. The agreement may be completed electronically or in hard copy.

No. The Granddaughter Network is a non-medical caregiver referral network. We do not provide medical advice, medical care, clinical services, or clinical supervision. Any medical decisions, treatment, or clinical oversight remain the responsibility of licensed medical professionals and the family.

Families contact us to share information about their needs, routines, and preferences. Based on that information, we may identify independent caregivers whose services and availability appear aligned with those needs. We then help facilitate introductions, while families and caregivers decide directly whether to work together and make service arrangements between themselves.

Independent caregivers in our network may offer non-medical support such as recovery assistance, mobility and daily routine support, personal assistance, medication reminders, companionship, appointment accompaniment, and respite support. Specific services depend on each caregiver’s experience, availability, and direct agreement with the family.

Care arranged through our network is generally private pay, with families paying caregivers directly for services. The Granddaughter Network does not bill insurance or Medicare. In some cases, families may wish to explore possible reimbursement through long-term care insurance or other programs, and we encourage them to speak with their insurer or another appropriate advisor about what may apply.

Some independent caregivers in our network may offer transportation or appointment and outing accompaniment as part of their non-medical support, depending on the caregiver’s services and direct agreement with the family. If transportation or accompaniment is important to you, please let us know so we can take that into account when identifying possible referrals.

No. Caregivers connected through our network are independent service providers. The Granddaughter Network does not employ, direct, supervise, train, schedule, control, or manage the in-home services they provide, and is not a party to the direct service arrangement between the family and the caregiver. Independent caregivers and families decide directly whether to work together and are solely responsible for agreeing on services, schedules, supervision, and payment arrangements.

Massachusetts has important protections for domestic workers, temporary workers, and others providing services in private homes. We encourage families and caregivers to review the Massachusetts Domestic Workers Bill of Rights, Temporary Workers Right to Know Law, and independent contractor guidance, and to document their agreements in ways that reflect those protections—covering services, schedules, pay, and time off.